For anything about the The Touch AI app — from "the code doesn't arrive" to "delete all my data" — write or call. We answer daily 10:00–20:00 Kyiv time, usually the same day; requests about personal data are handled within 30 days, as the law requires.
To help us answer faster, include: the phone number you sign in with, your phone model (iPhone or Android), the app version (Profile tab → App version) and, if possible, a screenshot of what you see.
The code is sent as an ordinary SMS, so it is almost always a connectivity issue. What helps:
Still nothing? Message us on Instagram and we will book you without the app.
It happens: the answers are generated by artificial intelligence, and it can be wrong about a product's composition or the name of a treatment. Write to us with what went wrong — we fix such things. And remember the main point: the assistant advises on skincare, it does not diagnose. A cosmetologist chooses the treatment at an in-person consultation.
If you notice a worrying symptom — a mole that has changed, a growth that is enlarging or bleeding, sharp pain or swelling — see a doctor, and in an emergency call the ambulance at 103 (or your local emergency number).
The Profile tab → Language. Ukrainian and English are available. The assistant answers in the language you choose.
A request from the app is a preference, not a reserved slot: the administrator confirms the visit. To cancel or reschedule, call +38 098 381 19 88 or message us on Instagram. Please give us notice.
The Profile tab → Delete account. Deletion happens immediately and cannot be undone. A step-by-step guide, with a list of what exactly disappears, is on the Account deletion page.
You can find out what data we hold, obtain a copy, correct inaccuracies, restrict processing or withdraw consent. Write to thetouchclinic1@gmail.com — we reply within 30 days. The full description is in the Privacy Policy.