This is an English translation provided for convenience. The clinic operates in Ukraine and the Ukrainian version prevails in case of any discrepancy.
Before the text turns legal, three things worth knowing straight away:
There are two roles in the app. Right now the same person fills both, but telling them apart matters: the app is being built as a platform, and in time a different clinic may stand behind your request.
Both roles are currently filled by individual entrepreneur (FOP) Balaban A. O., trading as the aesthetic medicine clinic The Touch (Dr. Marmeliuk's Clinic).
Below, "we" and "the operator" mean FOP Balaban A. O.; "the clinic" means the facility that performs the treatment (currently the same person); "you" means the person using the app; "the app" means the The Touch AI mobile app for iOS and Android.
This is a public offer: an agreement between you and the app operator on the use of the app. It does not replace the contract for the treatment itself — that one you conclude with the clinic. You accept these terms when you sign in with your phone number. If you disagree with any clause, do not use the app — you can always book by phone or through Instagram.
These terms apply together with the Privacy Policy, which describes what data we collect and what we do with it. It forms part of the same agreement.
The app is intended for people aged 18 and over. By signing in you confirm that you are 18. We do not knowingly collect children's data; if it turns out that an account was created by a minor, we will delete it.
We may change the set of features: add new ones, alter existing ones or remove those that do not work as intended.
The app provides cosmetology recommendations of an informational nature. It is not a medical device, does not establish a diagnosis, does not prescribe treatment and does not replace an examination by a doctor.
The app is not intended for emergencies. If you notice a rapidly changing mole, a growth that is enlarging or bleeding, acute pain, swelling, fever or an allergic reaction — do not ask the assistant; see a doctor, and in an emergency call the ambulance at 103 (or your local emergency number).
You use the app's recommendations at your own discretion and at your own risk. Before changing your routine — especially if you are pregnant or breastfeeding, take medication (retinoids or isotretinoin in particular) or have a chronic skin condition — consult a doctor.
The answers are generated by a language model. It can be confident and wrong: it may misremember a product's composition, name a treatment that is not in the price list or misread a photo. We tune the assistant and curate the catalogue, but we do not guarantee the accuracy, completeness or suitability of any answer for your particular situation.
The app makes no automated decisions producing legal effects for you. You can always ask for a human to review your case — write to a clinic administrator.
When you send a request, the app passes it to a clinic administrator. A visit is considered agreed only after the administrator has confirmed it with you — by call, message or an in-app notification.
Today there is one clinic in the app — The Touch — and every request goes to it. But the app is being built as a platform, so other clinics may join over time. So that this does not come as a surprise, the rules are fixed in advance.
While there is a single clinic, these rules state the obvious. Before a choice of clinics appears in the app, we will update this document and announce the change in the app.
You sign in with your phone number and a one-time SMS code. There is no password, so access to the app equals access to your phone. Keep your phone safe and never pass the code to anyone — clinic staff never ask for it.
By using the app you agree not to:
We may suspend or delete an account that breaks these rules — with a warning, or immediately in case of clear abuse.
Every AI call costs money, so the app has sensible limits. They are set so that an ordinary user never notices them:
When you reach a limit you will see a message telling you when you can continue. We may change these numbers to keep the service available to everyone.
You keep the rights to the photos you send and the text you write. So that the app can work, you grant us a limited, non-exclusive, royalty-free licence to store and process this content — solely to provide the service to you: show an answer, run an analysis, keep your history, pass a request to an administrator.
We do not publish your photos, do not use them in advertising and do not pass them to anyone other than the technology partners named in the Privacy Policy. Before / after photographs on the website and social media are a separate process with a separate written consent signed at the clinic; images from the app never go there.
The licence ends when you delete the content or your account.
The name The Touch, the logo, the design of the app and website, the treatment catalogue, the texts and the structure of the service belong to the clinic or are used by it lawfully. A trademark application was filed in Ukraine on 16 July 2025 (application No. m202513035, Nice class 44).
The name of the app may change as it grows into a platform for several clinics; that does not change the parties to these terms. You may not copy, modify or commercially exploit these materials without our written consent. The app is licensed to you for personal, non-commercial use; reverse engineering, decompilation and derivative products are not permitted.
We do our best to keep the app running, but we do not promise uninterrupted service. It depends on third-party providers (mobile operators, cloud hosting, AI services), and an outage at any of them stops part of the functionality. We may carry out maintenance, change functionality or discontinue the app, announcing it in the app or on the website.
The app is provided "as is". We do not warrant that it will meet every expectation or run without errors.
Using the app is free: there are no paid features, subscriptions or in-app purchases today. If any appear, the price will be stated before payment and this document will be updated; goods are covered separately in the next section. Your mobile operator may charge for data or an incoming SMS — that is not our charge. Treatments at the clinic are paid for separately, at the current price list, on site.
There are no goods in the app today. If any appear — skincare products, gift certificates or anything else — the app will operate as a marketplace, not as a shop. The difference matters for your rights, so it is fixed in advance.
Before the first product appears in the app, we will fill this section with specifics — payment methods, delivery times, the returns procedure — and announce it in the app.
To the extent permitted by the law of Ukraine, we are not liable for:
Nothing in this section limits liability that cannot be limited by law: for harm to life and health caused by our fault, and for consumer rights under the Law of Ukraine "On Consumer Rights Protection".
The clinic's liability for the medical and cosmetology services provided at the clinic is governed by Ukrainian law and by the documents you sign on site — this section does not narrow it.
You can stop at any time: the Profile tab → Delete account. Deletion happens immediately and cannot be undone. Details are on the Account deletion page.
We may terminate your access if you break the rules of use (section 11), if the law requires it, or if we shut the service down. Data we are legally required to keep (the clinic's primary medical records) remains after account deletion.
What we collect, why, who receives it and how long we keep it is described in the Privacy Policy, along with how to obtain a copy of your data, correct it, withdraw consent and complain.
These terms cover the client app — the one you use. The operator may build other services around it:
Registering in the client app grants no access to those services, and they grant no access to your data beyond what the Privacy Policy describes.
We may update this document. The current version always lives at thetouch.clinic/terms-en.html, and the date at the top shows which version is in force. We will announce material changes in the app. If you keep using the app after changes take effect, you accept them.
The operator may transfer its rights and obligations under these terms to another person — a company set up to run the platform, for instance. Nothing changes for you: the service, the price and the rules stay the same, and we will announce the change in the app in advance. Your data passes to the successor on the same terms the Privacy Policy describes.
These terms are governed by the law of Ukraine. We try to settle disputes by correspondence first: write to us and we will reply within thirty calendar days. If no agreement is reached, the dispute is heard by a court under the jurisdiction rules of Ukrainian law. If you are a consumer in the EU, this does not deprive you of the protection of the mandatory rules of your country.
If any clause of these terms is held invalid, the rest remains in force.
For any question about the app, get in touch: